Changeset a14839a in flex_extract.git for For_developers/Sphinx/source/support.rst
- Timestamp:
- May 15, 2020, 2:27:39 PM (4 years ago)
- Branches:
- master, ctbto, dev
- Children:
- f20342a
- Parents:
- b936fd3
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For_developers/Sphinx/source/support.rst
rba99230 ra14839a 16 16 .. _ticket system: https://www.flexpart.eu/report/1 17 17 18 The community website http ://flexpart.eucontains a19 `ticket system`_ which can be used to report any issue or a proposition for a new feature.18 The community website https://flexpart.eu/ contains a 19 `ticket system`_ which can be used to report any issue or to propose new features. 20 20 21 The tickets can be viewed by anyone, to create a ticket a registration is necessary. Since the automatic registration is unavailable, please send an email to the ``flexpart.eu[at]zamg.ac.at`` and you will receive your credentials ( with some delay).21 The tickets can be viewed by anyone, to create a ticket a registration is necessary. Since the automatic registration is unavailable, please send an email to the ``flexpart.eu[at]zamg.ac.at`` and you will receive your credentials (possibly with some delay). Event though a category "Support" is available, in most cases asking questions in the mailing list (see next paragraph below) will be more appropriate. 22 22 23 23 … … 27 27 ------------ 28 28 29 The mailing list is mainly for the ``FLEXPART`` users to ask questions or share experiences regarding the whole ``FLEXPART`` process with the community. This can be a lot faster than asking only the developers for help. Since ``flex_extract`` is a preprocessor to ``FLEXPART`` this is the right place to ask for help.29 A mailing list exists for the ``FLEXPART`` users to ask questions or share experiences with the community, regarding the whole ``FLEXPART`` process. This may be faster than asking only the developers for help through tickets. Since ``flex_extract`` is a preprocessor to ``FLEXPART`` this is the right place to ask for help. 30 30 31 Additionally, from time to time, there will be announcements for all FLEXPART users, such as new release versions of ``FLEXPART`` or ``flex_extract``. 32 33 Just write a mail to: ``flexpart[at]lists.univie.ac.at`` 31 New release versions of ``FLEXPART`` or ``flex_extract`` or other important annoucements will also be made through this mailling list. 32 The subscription process is explained at the bottom of https://www.flexpart.eu/wiki/RegisteredUser. Once subscribed, write e-mail to ``flexpart[at]lists.univie.ac.at`` to post to the list. 34 33 35 34 … … 41 40 To properly report a problem or bug, please provide as much information as possible. 42 41 This includes: 43 44 * the flex_extract version 45 * a flex_extract log file (output of submit.py script) 46 * the CONTROL file 47 * the commandline arguments or run(_local).sh settings and 48 * a description of the environment you used (Unix/Linux version, library version, application mode, etc.). 42 * the ``flex_extract`` version 43 * a ``flex_extract log`` file (output of ``submit.py`` script) 44 * the ``CONTROL`` file 45 * the command-line arguments or ``run(_local).sh`` settings and 46 * a description of your environment (Unix/Linux version, library version, application mode, etc.). 49 47 50 48
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