ctbtodev
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Last change
on this file since 41c9dbc was
41c9dbc,
checked in by Anne Philipp <anne.philipp@…>, 5 years ago
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Large update of Sphinx doc; moved Sphinx source to dev dir; Cleaned control files
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Property mode set to
100644
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File size:
1.9 KB
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| [41c9dbc] | 1 | Support |
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| 2 | ======= |
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| 3 | .. toctree:: |
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| 4 | :hidden: |
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| 5 | :maxdepth: 2 |
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| 6 | |
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| 7 | |
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| 8 | .. contents:: |
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| 9 | :local: |
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| 10 | :depth: 2 |
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| 11 | |
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| 12 | .. _ref-ticket-system: |
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| 13 | |
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| 14 | Ticket system |
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| 15 | ------------- |
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| 16 | .. _ticket system: https://www.flexpart.eu/report/1 |
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| 17 | |
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| 18 | The community website http://flexpart.eu contains a |
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| 19 | `ticket system`_ which can be used to report any issue or a proposition for a new feature. |
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| 20 | |
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| 21 | The tickets can be viewed by anyone, to create a ticket a registration is necessary. Since the automatic registration is unavailable, please send an email to the ``flexpart.eu[at]zamg.ac.at`` and you will receive your credentials (with some delay). |
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| 22 | |
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| 23 | |
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| 24 | .. _ref-mailing-list: |
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| 25 | |
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| 26 | Mailing list |
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| 27 | ------------ |
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| 28 | |
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| 29 | The mailing list is mainly for the ``FLEXPART`` users to ask questions or share experiences regarding the whole ``FLEXPART`` process with the community. This can be a lot faster than asking only the developers for help. Since ``flex_extract`` is a preprocessor to ``FLEXPART`` this is the right place to ask for help. |
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| 30 | |
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| 31 | Additionally, from time to time, there will be announcements for all FLEXPART users, such as new release versions of ``FLEXPART`` or ``flex_extract``. |
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| 32 | |
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| 33 | Just write a mail to: ``flexpart[at]lists.univie.ac.at`` |
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| 34 | |
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| 35 | |
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| 36 | .. _ref-reporting: |
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| 37 | |
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| 38 | Reporting an issue |
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| 39 | ------------------ |
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| 40 | |
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| 41 | To properly report a problem or bug, please provide as much information as possible. |
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| 42 | This includes: |
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| 43 | |
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| 44 | * the flex_extract version |
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| 45 | * a flex_extract log file (output of submit.py script) |
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| 46 | * the CONTROL file |
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| 47 | * the commandline arguments or run(_local).sh settings and |
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| 48 | * a description of the environment you used (Unix/Linux version, library version, application mode, etc.). |
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| 49 | |
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| 50 | |
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| 51 | .. _ref-known-issues: |
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| 52 | |
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| 53 | Known bugs and issues |
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| 54 | --------------------- |
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| 55 | A collection of reported and detected bugs and issues with solutions can be found :doc:`here <Support/known_bugs_issues>`. |
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| 56 | |
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| 57 | |
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| 58 | .. _ref-faq: |
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| 59 | |
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| 60 | FAQ |
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| 61 | --- |
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| 62 | A list of frequently asked questions and hints for the application of ``flex_extract`` can be found :doc:`here <Support/faq>`. |
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| 63 | |
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| 64 | |
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| 65 | |
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