source:
flex_extract.git/for_developers/Sphinx/source/support.rst
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Support
.. toctree:: :hidden: :maxdepth: 2
Ticket system
The community website http://flexpart.eu contains a ticket system which can be used to report any issue or a proposition for a new feature.
The tickets can be viewed by anyone, to create a ticket a registration is necessary. Since the automatic registration is unavailable, please send an email to the flexpart.eu[at]zamg.ac.at and you will receive your credentials (with some delay).
Mailing list
The mailing list is mainly for the FLEXPART users to ask questions or share experiences regarding the whole FLEXPART process with the community. This can be a lot faster than asking only the developers for help. Since flex_extract is a preprocessor to FLEXPART this is the right place to ask for help.
Additionally, from time to time, there will be announcements for all FLEXPART users, such as new release versions of FLEXPART or flex_extract.
Just write a mail to: flexpart[at]lists.univie.ac.at
Reporting an issue
To properly report a problem or bug, please provide as much information as possible. This includes:
- the flex_extract version
- a flex_extract log file (output of submit.py script)
- the CONTROL file
- the commandline arguments or run(_local).sh settings and
- a description of the environment you used (Unix/Linux version, library version, application mode, etc.).
Known bugs and issues
A collection of reported and detected bugs and issues with solutions can be found :doc:`here <Support/known_bugs_issues>`.
FAQ
A list of frequently asked questions and hints for the application of flex_extract can be found :doc:`here <Support/faq>`.
