source: flex_extract.git/Documentation/html/support.html @ 47be0cb6

ctbtodev
Last change on this file since 47be0cb6 was ba99230, checked in by Anne Philipp <anne.philipp@…>, 5 years ago

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11  <title>Support &mdash; flex_extract 7.1 alpha documentation</title>
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63           
64           
65              <div class="version">
66                7.1
67              </div>
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90              <p class="caption"><span class="caption-text">Table of Contents:</span></p>
91<ul class="current">
92<li class="toctree-l1"><a class="reference internal" href="installation.html">Installation</a></li>
93<li class="toctree-l1"><a class="reference internal" href="quick_start.html">Quick Start</a></li>
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97<li class="toctree-l1"><a class="reference internal" href="dev_guide.html">Developer Guide</a></li>
98<li class="toctree-l1"><a class="reference internal" href="changelog.html">Changelog</a></li>
99<li class="toctree-l1 current"><a class="current reference internal" href="#">Support</a><ul>
100<li class="toctree-l2"><a class="reference internal" href="#ticket-system">Ticket system</a></li>
101<li class="toctree-l2"><a class="reference internal" href="#mailing-list">Mailing list</a></li>
102<li class="toctree-l2"><a class="reference internal" href="#reporting-an-issue">Reporting an issue</a></li>
103<li class="toctree-l2"><a class="reference internal" href="#known-bugs-and-issues">Known bugs and issues</a></li>
104<li class="toctree-l2"><a class="reference internal" href="#faq">FAQ</a></li>
105</ul>
106</li>
107<li class="toctree-l1"><a class="reference internal" href="Support/faq.html">FAQ - Frequently asked questions</a></li>
108<li class="toctree-l1"><a class="reference internal" href="authors.html">Developer Team</a></li>
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172           
173  <div class="section" id="support">
174<h1>Support<a class="headerlink" href="#support" title="Permalink to this headline"></a></h1>
175<div class="toctree-wrapper compound">
176</div>
177<div class="contents local topic" id="contents">
178<ul class="simple">
179<li><a class="reference internal" href="#ticket-system" id="id2">Ticket system</a></li>
180<li><a class="reference internal" href="#mailing-list" id="id3">Mailing list</a></li>
181<li><a class="reference internal" href="#reporting-an-issue" id="id4">Reporting an issue</a></li>
182<li><a class="reference internal" href="#known-bugs-and-issues" id="id5">Known bugs and issues</a></li>
183<li><a class="reference internal" href="#faq" id="id6">FAQ</a></li>
184</ul>
185</div>
186<div class="section" id="ticket-system">
187<span id="ref-ticket-system"></span><h2><a class="toc-backref" href="#id2">Ticket system</a><a class="headerlink" href="#ticket-system" title="Permalink to this headline"></a></h2>
188<p>The community website <a class="reference external" href="http://flexpart.eu">http://flexpart.eu</a> contains a
189<a class="reference external" href="https://www.flexpart.eu/report/1">ticket system</a> which can be used to report any issue or a proposition for a new feature.</p>
190<p>The tickets can be viewed by anyone, to create a ticket a registration is necessary. Since the automatic registration is unavailable, please send an email to the <code class="docutils literal notranslate"><span class="pre">flexpart.eu[at]zamg.ac.at</span></code> and you will receive your credentials (with some delay).</p>
191</div>
192<div class="section" id="mailing-list">
193<span id="ref-mailing-list"></span><h2><a class="toc-backref" href="#id3">Mailing list</a><a class="headerlink" href="#mailing-list" title="Permalink to this headline"></a></h2>
194<p>The mailing list is mainly for the <code class="docutils literal notranslate"><span class="pre">FLEXPART</span></code> users to ask questions or share experiences regarding the whole <code class="docutils literal notranslate"><span class="pre">FLEXPART</span></code> process with the community. This can be a lot faster than asking only the developers for help. Since <code class="docutils literal notranslate"><span class="pre">flex_extract</span></code> is a preprocessor to <code class="docutils literal notranslate"><span class="pre">FLEXPART</span></code> this is the right place to ask for help.</p>
195<p>Additionally, from time to time, there will be announcements for all FLEXPART users, such as new release versions of <code class="docutils literal notranslate"><span class="pre">FLEXPART</span></code> or <code class="docutils literal notranslate"><span class="pre">flex_extract</span></code>.</p>
196<p>Just write a mail to: <code class="docutils literal notranslate"><span class="pre">flexpart[at]lists.univie.ac.at</span></code></p>
197</div>
198<div class="section" id="reporting-an-issue">
199<span id="ref-reporting"></span><h2><a class="toc-backref" href="#id4">Reporting an issue</a><a class="headerlink" href="#reporting-an-issue" title="Permalink to this headline"></a></h2>
200<p>To properly report a problem or bug, please provide as much information as possible.
201This includes:</p>
202<ul class="simple">
203<li>the flex_extract version</li>
204<li>a flex_extract log file (output of submit.py script)</li>
205<li>the CONTROL file</li>
206<li>the commandline arguments or run(_local).sh settings and</li>
207<li>a description of the environment you used (Unix/Linux version, library version, application mode, etc.).</li>
208</ul>
209</div>
210<div class="section" id="known-bugs-and-issues">
211<span id="ref-known-issues"></span><h2><a class="toc-backref" href="#id5">Known bugs and issues</a><a class="headerlink" href="#known-bugs-and-issues" title="Permalink to this headline"></a></h2>
212<p>A collection of reported and detected bugs and issues with solutions can be found <a class="reference internal" href="Support/known_bugs_issues.html"><span class="doc">here</span></a>.</p>
213</div>
214<div class="section" id="faq">
215<span id="ref-faq"></span><h2><a class="toc-backref" href="#id6">FAQ</a><a class="headerlink" href="#faq" title="Permalink to this headline"></a></h2>
216<p>A list of frequently asked questions and hints for the application of <code class="docutils literal notranslate"><span class="pre">flex_extract</span></code> can be found <a class="reference internal" href="Support/faq.html"><span class="doc">here</span></a>.</p>
217</div>
218</div>
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239    <p>
240        &copy; Copyright 2019, Anne Philipp and Leopold Haimberger
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