ctbtodev
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checked in by anphi <anne.philipp@…>, 4 years ago
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new compilation of Sphinx
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| 1 | Support |
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| 2 | ======= |
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| 3 | .. toctree:: |
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| 4 | :hidden: |
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| 5 | :maxdepth: 2 |
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| 6 | |
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| 7 | |
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| 8 | .. contents:: |
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| 9 | :local: |
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| 10 | :depth: 2 |
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| 11 | |
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| 12 | .. _ref-ticket-system: |
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| 13 | |
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| 14 | Ticket system |
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| 15 | ------------- |
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| 16 | .. _ticket system: https://www.flexpart.eu/report/1 |
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| 17 | |
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| 18 | The community website https://flexpart.eu/ contains a |
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| 19 | `ticket system`_ which can be used to report any issue or to propose new features. |
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| 20 | |
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| 21 | The tickets can be viewed by anyone, to create a ticket a registration is necessary. Since the automatic registration is unavailable, please send an email to the ``flexpart.eu[at]zamg.ac.at`` and you will receive your credentials (possibly with some delay). Event though a category "Support" is available, in most cases asking questions in the mailing list (see next paragraph below) will be more appropriate. |
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| 22 | |
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| 23 | |
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| 24 | .. _ref-mailing-list: |
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| 25 | |
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| 26 | Mailing list |
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| 27 | ------------ |
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| 28 | |
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| 29 | A mailing list exists for the ``FLEXPART`` users to ask questions or share experiences with the community, regarding the whole ``FLEXPART`` process. This may be faster than asking only the developers for help through tickets. Since ``flex_extract`` is a preprocessor to ``FLEXPART`` this is the right place to ask for help. |
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| 30 | |
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| 31 | New release versions of ``FLEXPART`` or ``flex_extract`` or other important annoucements will also be made through this mailling list. |
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| 32 | The subscription process is explained at the bottom of https://www.flexpart.eu/wiki/RegisteredUser. Once subscribed, write e-mail to ``flexpart[at]lists.univie.ac.at`` to post to the list. |
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| 33 | |
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| 34 | |
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| 35 | .. _ref-reporting: |
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| 36 | |
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| 37 | Reporting an issue |
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| 38 | ------------------ |
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| 39 | |
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| 40 | To properly report a problem or bug, please provide as much information as possible. |
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| 41 | This includes: |
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| 42 | * the ``flex_extract`` version |
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| 43 | * a ``flex_extract log`` file (output of ``submit.py`` script) |
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| 44 | * the ``CONTROL`` file |
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| 45 | * the command-line arguments or ``run(_local).sh`` settings and |
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| 46 | * a description of your environment (Unix/Linux version, library version, application mode, etc.). |
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| 47 | |
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| 48 | |
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| 49 | .. _ref-known-issues: |
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| 50 | |
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| 51 | Known bugs and issues |
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| 52 | --------------------- |
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| 53 | A collection of reported and detected bugs and issues with solutions can be found :doc:`here <Support/known_bugs_issues>`. |
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| 54 | |
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| 55 | |
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| 56 | .. _ref-faq: |
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| 57 | |
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| 58 | FAQ |
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| 59 | --- |
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| 60 | A list of frequently asked questions and hints for the application of ``flex_extract`` can be found :doc:`here <Support/faq>`. |
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| 61 | |
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