Changes between Version 2 and Version 3 of TracTickets


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Timestamp:
Jul 15, 2015, 7:11:51 AM (9 years ago)
Author:
trac
Comment:

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  • TracTickets

    v2 v3  
    44The Trac ticket database provides simple but effective tracking of issues and bugs within a project.
    55
    6 As the central project management element of Trac, tickets are used for '''project tasks''', '''feature requests''', '''bug reports''' and '''software support issues'''.
     6As the central project management element of Trac, tickets can be used for '''project tasks''', '''feature requests''', '''bug reports''', '''software support issues''' among others.
    77
    8 As with the TracWiki, this subsystem has been designed with the goal of making user contribution and participation as simple as possible. It should be as easy as possible to report bugs, ask questions and suggest improvements.
     8As with the TracWiki, this subsystem has been designed with the goal of making user contribution and participation as simple as possible. It should be as easy as possible to report bugs, ask questions, suggest improvements and discuss resolutions.
    99
    1010An issue is assigned to a person who must resolve it or reassign the ticket to someone else.
    1111All tickets can be edited, annotated, assigned, prioritized and discussed at any time.
     12
     13[=#edit-permissions]
     14However, some Trac installations may put restrictions in place about who can change what. For example, the default installation doesn't permit to non-authenticated users ("anonymous" users) to change anything, even to comment on an issue, for obvious spam prevention reasons. Check the local contributing policy, which you can usually find on the front page WikiStart, or contact your local Trac administrator.
    1215
    1316== Ticket Fields ==
    … …  
    1518A  ticket contains the following information attributes:
    1619 
    17  * '''Reporter''' - The author of the ticket.
    18  * '''Type''' - The nature of the ticket (for example, defect or enhancement request)
     20 * '''Reporter''' — The author of the ticket.
     21 * '''Type''' — The nature of the ticket (for example, defect or enhancement request). See TicketTypes for more details.
     22 * '''Component''' — The project module or subsystem this ticket concerns.
     23 * '''Version''' — Version of the project that this ticket pertains to.
     24 * '''Keywords''' — Keywords that a ticket is marked with. Useful for searching and report generation.
     25 * '''Priority''' — The importance of this issue, ranging from ''trivial'' to ''blocker''. A pull-down if different priorities where defined.
     26 * '''Milestone''' — When this issue should be resolved at the latest. A pull-down menu containing a list of milestones.
     27 * '''Assigned to/Owner''' — Principal person responsible for handling the issue.
     28 * '''Cc''' — A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.''
     29 * '''Resolution''' — Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}.
     30 * '''Status''' — What is the current status? One of {{{new}}}, {{{assigned}}}, {{{accepted}}}, {{{closed}}}, {{{reopened}}}.
     31 * '''Summary''' — A brief description summarizing the problem or issue. Simple text without WikiFormatting.
     32 * '''Description''' — The body of the ticket. A good description should be specific, descriptive and to the point. Accepts WikiFormatting.
    1933
    20  * '''Component''' - The project module or subsystem this ticket concerns.
    21  * '''Version''' - Version of the project that this ticket pertains to.
    22  * '''Keywords''' - Keywords that a ticket is marked with.  Useful for searching and report generation.
     34'''Notes:'''
     35 - Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin].
    2336
    24  * '''Priority''' - The importance of this issue, ranging from ''trivial'' to ''blocker''.
    25  * '''Milestone''' - When this issue should be resolved at the latest.
    26  * '''Assigned to/Owner''' - Principal person responsible for handling the issue.
    27  * '''Cc''' - A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.''
    28  
    29  * '''Resolution''' - Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}.
    30  * '''Status''' - What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}.
    31  * '''Summary''' - A brief description summarizing the problem or issue.
    32  * '''Description''' - The body of the ticket. A good description should be specific, descriptive and to the point.
     37 - the [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin.
    3338
    34 '''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin].
    35 
    36 '''Note:''' the [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin.
    37 
    38 '''Note:''' Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes]
    39 
    40 {{{
    41 #!html
    42 <div style="background-color: #ddeedd">
    43 <h1 style="color: green">&nbsp;&nbsp;&nbsp;&nbsp;Important note for entering code snippets</h1>
    44 If you want to include code, please use the code syntax:
    45  <tt>`code`</tt> for inline code, and
    46 <pre>
    47 {{{
    48 code line1
    49 code line2
    50 ...
    51 }}}
    52 </pre>
    53 for full lines (there's also an icon for the full line code environment above the editing window). This helps to make code more readable and facilitates copy-paste.
    54 </div>
    55 }}}
     39 - Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes]
    5640
    5741== Changing and Commenting Tickets ==
    5842
    59 Once a ticket has been entered into Trac, you can at any time change the
    60 information by '''annotating''' the bug. This means changes and comments to
    61 the ticket are logged as a part of the ticket itself.
     43With appropriate permissions, as already mentioned [#edit-permissions above], a ticket entered into Trac can at any time be modified by '''annotating'''.
    6244
    63 When viewing a ticket, the history of changes will appear below the main ticket area.
     45Then, annotations like changes and comments to the ticket are logged as a part of the ticket itself. When viewing a ticket, the history of changes will appear below the main ticket area.
    6446
    65 ''In the Trac project, we use ticket comments to discuss issues and tasks. This makes
    66 understanding the motivation behind a design- or implementation choice easier,
    67 when returning to it later.''
     47Comment editing (available since 0.12) is meant to be used to make small corrections to comments, like fixing formatting, forgotten WikiFormatting or spelling errors, not major edits. For longer edits, you should be adding a new comment instead. Editing a comment will not produce a new entry on [/timeline] while entering a new comment or other changes will do.
    6848
    69 '''Note:''' An important feature is being able to use TracLinks and
    70 WikiFormatting in ticket descriptions and comments. Use TracLinks to refer to
    71 other issues, changesets or files to make your ticket more specific and easier
    72 to understand.
     49All edits (field changes, new comments, comment edits) update the "last changed" time of the ticket.
    7350
    74 '''Note:''' See TracNotification for how to configure email notifications of ticket changes.
    7551
    76 '''Note:''' See TracWorkflow for information about the state transitions (ticket lifecycle), and how this workflow can be customized.
     52'''Notes:'''
     53 - An important feature is being able to use TracLinks and WikiFormatting in ticket descriptions and comments. Use TracLinks to refer to other issues, changesets or files to make your ticket more specific and easier to understand.
     54
     55 - See TracNotification for how to configure email notifications of ticket changes.
     56
     57 - See TracWorkflow for information about the state transitions (ticket lifecycle), and how this workflow can be customized.
    7758
    7859== Default Values for Drop-Down Fields ==
    … …  
    8667 * `default_type`: Default ticket type
    8768 * `default_version`: Name of the default version
    88  * `default_owner`: Name of the default owner, ''if no owner for the component has been set''
     69 * `default_owner`: Name of the default owner. If set to the text "< default >" (the default value), the component owner is used.
    8970
    90 If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.  Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section (others in the "trac.ini" section).  The default owner for a ticket will be the component owner, if that is set, or `default_owner`, if not.
     71If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.  Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section (others in the [[wiki:TracIni#ticket-section|"[ticket]"]] section in `trac.ini`).
    9172
    9273
    … …  
    10485To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page, or simply by authenticating if the user has a login. Also, the user must have `TICKET_MODIFY` [TracPermissions permissions].
    10586
    106 '''Note:''' See [http://pacopablo.com/wiki/pacopablo/blog/set-assign-to-drop-down Populating Assign To Drop Down] on how to add user entries at database level
     87'''Notes:'''
     88 - See [http://pacopablo.com/wiki/pacopablo/blog/set-assign-to-drop-down Populating Assign To Drop Down] on how to add user entries at database level
    10789
    108 '''Note 2:''' If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author)
     90 - If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author)
    10991
    110 '''Note 3:''' Activating this option may cause some performance degradation, read more about this in the [trac:TracPerformance#Configuration Trac performance] page.
     92 - Activating this option may cause some performance degradation, read more about this in the [trac:TracPerformance#Configuration Trac performance] page.
    11193
    11294== Preset Values for New Tickets ==
    11395
    114 To create a link to the new-ticket form filled with preset values, you need to call the `/newticket?` URL with variable=value separated by &.
     96To create a link to the new-ticket form filled with preset values, you need to call the `/newticket?` URL with `variable=value` separated by `&`.
    11597
    11698Possible variables are :
    11799
    118  * '''type''' - The type droplist
    119  * '''reporter''' - Name or email of the reporter
    120  * '''summary''' - Summary line for the ticket
    121  * '''description''' - Long description of the ticket
    122  * '''component''' - The component droplist
    123  * '''version''' - The version droplist
    124  * '''severity''' - The severity droplist
    125  * '''keywords''' - The keywords
    126  * '''priority''' - The priority droplist
    127  * '''milestone''' - The milestone droplist
    128  * '''owner''' - The person responsible for the ticket
    129  * '''cc''' - The list of emails for notifying about the ticket change
     100 * '''type''' — The type droplist
     101 * '''reporter''' — Name or email of the reporter
     102 * '''summary''' — Summary line for the ticket
     103 * '''description''' — Long description of the ticket
     104 * '''component''' — The component droplist
     105 * '''version''' — The version droplist
     106 * '''severity''' — The severity droplist
     107 * '''keywords''' — The keywords
     108 * '''priority''' — The priority droplist
     109 * '''milestone''' — The milestone droplist
     110 * '''owner''' — The person responsible for the ticket
     111 * '''cc''' — The list of emails for notifying about the ticket change
    130112
    131 '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]]
     113Example: ''`[/newticket?summary=Compile%20Error&version=1.0&component=gui]`''[[BR]]
    132114
    133115----