The tickets can be viewed by anyone, to create a ticket a registration is necessary. Since the automatic registration is unavailable, please send an email to the
flexpart.eu[at]zamg.ac.at and you will receive your credentials (possibly with some delay). Event though a category “Support” is available, in most cases asking questions in the mailing list (see next paragraph below) will be more appropriate.
A mailing list exists for the
FLEXPART users to ask questions or share experiences with the community, regarding the whole
FLEXPART process. This may be faster than asking only the developers for help through tickets. Since
flex_extract is a preprocessor to
FLEXPART this is the right place to ask for help.
New release versions of
flex_extract or other important annoucements will also be made through this mailling list.
The subscription process is explained at the bottom of https://www.flexpart.eu/wiki/RegisteredUser. Once subscribed, write e-mail to
flexpart[at]lists.univie.ac.at to post to the list.
To properly report a problem or bug, please provide as much information as possible.
flex_extract log file (output of
* the command-line arguments or
run(_local).sh settings and
* a description of your environment (Unix/Linux version, library version, application mode, etc.).
A collection of reported and detected bugs and issues with solutions can be found here.