Support ======= .. toctree:: :hidden: :maxdepth: 2 .. contents:: :local: :depth: 2 .. _ref-ticket-system: Ticket system ------------- .. _ticket system: https://www.flexpart.eu/report/1 The community website https://flexpart.eu/ contains a `ticket system`_ which can be used to report any issue or to propose new features. The tickets can be viewed by anyone, to create a ticket a registration is necessary. Since the automatic registration is unavailable, please send an email to the ``flexpart.eu[at]zamg.ac.at`` and you will receive your credentials (possibly with some delay). Event though a category "Support" is available, in most cases asking questions in the mailing list (see next paragraph below) will be more appropriate. .. _ref-mailing-list: Mailing list ------------ A mailing list exists for the ``FLEXPART`` users to ask questions or share experiences with the community, regarding the whole ``FLEXPART`` process. This may be faster than asking only the developers for help through tickets. Since ``flex_extract`` is a preprocessor to ``FLEXPART`` this is the right place to ask for help. New release versions of ``FLEXPART`` or ``flex_extract`` or other important annoucements will also be made through this mailling list. The subscription process is explained at the bottom of https://www.flexpart.eu/wiki/RegisteredUser. Once subscribed, write e-mail to ``flexpart[at]lists.univie.ac.at`` to post to the list. .. _ref-reporting: Reporting an issue ------------------ To properly report a problem or bug, please provide as much information as possible. This includes: * the ``flex_extract`` version * a ``flex_extract log`` file (output of ``submit.py`` script) * the ``CONTROL`` file * the command-line arguments or ``run(_local).sh`` settings and * a description of your environment (Unix/Linux version, library version, application mode, etc.). .. _ref-known-issues: Known bugs and issues --------------------- A collection of reported and detected bugs and issues with solutions can be found :doc:`here `. .. _ref-faq: FAQ --- A list of frequently asked questions and hints for the application of ``flex_extract`` can be found :doc:`here `.