Support
=======
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.. _ref-ticket-system:  

Ticket system
-------------
.. _ticket system: https://www.flexpart.eu/report/1

The community website http://flexpart.eu contains a 
`ticket system`_ which can be used to report any issue or a proposition for a new feature.

The tickets can be viewed by anyone, to create a ticket a registration is necessary. Since the automatic registration is unavailable, please send an email to the ``flexpart.eu[at]zamg.ac.at`` and you will receive your credentials (with some delay).  


.. _ref-mailing-list:

Mailing list
------------

The mailing list is mainly for the ``FLEXPART`` users to ask questions or share experiences regarding the whole ``FLEXPART`` process with the community. This can be a lot faster than asking only the developers for help. Since ``flex_extract`` is a preprocessor to ``FLEXPART`` this is the right place to ask for help.

Additionally, from time to time, there will be announcements for all FLEXPART users, such as new release versions of ``FLEXPART`` or ``flex_extract``. 

Just write a mail to: ``flexpart[at]lists.univie.ac.at``


.. _ref-reporting:

Reporting an issue
------------------

To properly report a problem or bug, please provide as much information as possible.
This includes:

* the flex_extract version
* a flex_extract log file (output of submit.py script)
* the CONTROL file
* the commandline arguments or run(_local).sh settings and 
* a description of the environment you used (Unix/Linux version, library version, application mode, etc.). 


.. _ref-known-issues:

Known bugs and issues
---------------------
A collection of reported and detected bugs and issues with solutions can be found :doc:`here <Support/known_bugs_issues>`.


.. _ref-faq:

FAQ
---
A list of frequently asked questions and hints for the application of ``flex_extract`` can be found :doc:`here <Support/faq>`.